Refund Policy

Last updated: 12 June 2026

This Refund Policy explains how LARPWATCH handles order issues, returns, refunds, replacements, and delivery-related problems. We want every customer to receive the correct item in the expected condition, and we review problems carefully case by case.

1. Contact us first

If there is any issue with your order, contact us at support@larpwatch.com as soon as possible. Include your order number, full name, email used at checkout, a clear description of the issue, and photos or video where relevant.

2. Order changes and cancellations

If you need to change or cancel an order, contact us quickly. We can only make changes before the order has moved into processing, fulfilment, or shipping. Once an order is already being prepared or shipped, cancellation may no longer be possible.

3. Delivery timeframe

Estimated delivery time is typically 10-14 days. This is an estimate and may vary because of courier handling, customs processing, supplier timing, holidays, address issues, or events outside our control.

4. Damaged or incorrect items

If an item arrives damaged, incorrect, or significantly different from the order, contact us within 48 hours of delivery. Please include clear photos of the packaging, product, label, and the issue. We may offer a replacement, partial refund, store credit, or another practical solution depending on the case.

5. Missing packages

If tracking shows delivery but you have not received the package, check with household members, neighbours, building reception, and the courier first. Contact us if the issue remains unresolved. We may need time to investigate with the shipping provider.

6. Return eligibility

Returns may be accepted only after approval from LARPWATCH. Items must usually be unused, in the same condition as received, and with original packaging where applicable. Do not send anything back before contacting us and receiving return instructions.

7. Non-returnable situations

We may refuse returns or refunds where an item has been used, damaged after delivery, altered, missing parts, returned without approval, or where the issue is caused by incorrect customer information, failed delivery pickup, buyer’s remorse after fulfilment, or normal minor visual differences caused by lighting, screen settings, or photography.

8. Return shipping

Return shipping instructions will be provided if a return is approved. Depending on the situation, return shipping costs may be the customer’s responsibility unless the issue was caused by our error or an approved defect claim.

9. Refund processing

If a refund is approved, it will be processed to the original payment method where possible. Processing times can vary depending on payment provider, bank, and country. We are not responsible for delays caused by third-party payment providers.

10. Replacements

Where appropriate, we may offer a replacement instead of a refund. Replacement availability depends on stock, supplier availability, shipping feasibility, and the specific issue reported.

11. Chargebacks

Please contact us before opening a chargeback. Most issues can be solved faster through support. Unresolved chargebacks may delay investigation, refunds, or replacements.

12. Contact

For refund, return, or order issue requests, contact support@larpwatch.com.